Silent Recording

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This entry was posted on 3/27/2006 9:28 AM and is filed under VoiceXML.

We had a situation where we needed to trap silent recording. Caller will call in. Starts recording after the beep and pushes # to stop recording. If caller stays silent and pushes pound, no event is fired. So there is no way to trap this. We looked for a solution and all the direction pointed us to "no solutions".

After much research, we found a simple and elagent solution. Just add an empty prompt count =2....thats it.... does the trick.

<record  name="msg"  maxtime="7s" finalsilence="2000ms" type="audio/wav">
 <prompt count="1" bargein="false">
  <audio src="beep.wav"> </audio>
 </prompt>

 <prompt count="2" timeout="0ms" bargein="false">
 </prompt>

 <filled>
 </filled>

 <noinput>
 </noinput>
</record>

 

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